Cookie Policy

Introduction

This Cookie Policy explains how we use cookies and similar tracking technologies on our booking platform. It should be read alongside our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser, while session cookies are deleted when you close your browser.

Browser Storage

In addition to cookies, we also use browser storage technologies (localStorage and sessionStorage) to enhance your experience and remember your preferences.

Local Storage

Local storage allows us to store data on your device that persists even after you close your browser. We use local storage for:

• Guest Information: Storing your contact details to pre-fill booking forms for future visits
• User Preferences: Remembering your calendar filter settings and display preferences
• Language Settings: Storing your language preference
• Authentication Preferences: Remembering your authentication status

Data Stored:

• Guest contact information (name, email, phone)
• Calendar event type filter preferences
• Language selection
• User authentication preferences

Duration: Data persists until you clear your browser's local storage or manually delete it

How to Manage: You can clear local storage data at any time through your browser settings:

• Chrome: Settings > Privacy and security > Clear browsing data > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Clear browsing data

Session Storage

Session storage is similar to local storage but is automatically cleared when you close your browser tab or window. We use session storage for:

• Booking Progress: Temporarily saving your progress while completing a booking form
• Checkout Information: Storing selected plan details during the checkout process

Data Stored:

• Booking form selections (service, staff, date, time slot, client information)
• Selected subscription plan details

Duration: Automatically deleted when you close your browser tab or window

Note: Session storage data is temporary and is automatically cleared when you close your browser. This helps protect your information if you're using a shared computer.

Types of Cookies We Use

We use the following types of cookies on our platform:

Essential Cookies

These cookies are strictly necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are essential for the service to work.

Examples:

• Authentication cookies to keep you logged in
• Security cookies to protect against fraud
• Session cookies to maintain your session state
• Cookie consent preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works.

Examples:

• Google Analytics cookies to track page views and user behavior
• Microsoft Clarity cookies for user behavior analytics and session recordings
• Performance monitoring cookies

Third-Party Services:

• Google Analytics: We use Google Analytics to understand how users interact with our platform. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

• Microsoft Clarity: We use Microsoft Clarity to analyze user behavior and improve our website's usability. Clarity uses cookies to track user interactions, session recordings, and heatmaps. For more information about Microsoft Clarity's privacy practices, please visit the Microsoft Clarity Privacy Policy.

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples:

• Language preferences
• Region settings
• User interface preferences (such as sidebar state)

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. They are typically placed by advertising networks with our permission.

Note: We currently do not use marketing cookies, but this section is included for future reference.

Specific Cookies We Use

Essential Cookies List

These cookies are essential for maintaining your secure login session and protecting against security threats. They use industry-standard security measures (HttpOnly, Secure, and SameSite attributes) to prevent unauthorized access and protect against security threats such as cross-site scripting (XSS) and cross-site request forgery (CSRF) attacks.

Note: The authentification cookies are automatically deleted when you log out. If you disable cookies in your browser, you will not be able to log in or use authenticated features of our platform.

Analytics Cookies List

If you consent to analytics cookies, the following third-party services may set cookies:

For more information about these analytics services:

• Google Analytics: Google Analytics Cookie Usage
• Microsoft Clarity: Microsoft Clarity Privacy Policy

How We Use Cookies

We use cookies for the following purposes:

Essential Functionality

• To maintain your login session
• To remember your preferences and settings
• To ensure security and prevent fraud
• To store your cookie consent choices

Analytics and Performance

• To understand how visitors use our website
• To identify areas for improvement
• To measure the effectiveness of our content
• To track website performance and errors

Personalization

• To remember your language and region preferences
• To customize your experience based on your usage

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about your use of our website. You can learn more about Google's privacy practices and opt out of Google Analytics by visiting Google Analytics Opt-out.

Microsoft Clarity

We use Microsoft Clarity to analyze user behavior, record user sessions, and generate heatmaps to improve our website's usability and user experience. Microsoft Clarity uses cookies to track user interactions and session data. You can learn more about Microsoft Clarity's privacy practices and opt out by visiting Microsoft Clarity Privacy Policy.

Managing Your Cookies

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner. You can:

• Accept all cookies: Allows all cookies including analytics cookies
• Decline optional cookies: Only essential cookies will be set
• Learn more: Access this Cookie Policy for detailed information

Changing Your Preferences

You can change your cookie preferences at any time by:

1. Clicking the cookie icon in the footer of our website
2. Using the cookie management tool in your browser settings

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies: Prevent any cookies from being set
• Block third-party cookies: Only allow first-party cookies
• Delete cookies: Remove existing cookies from your browser
• Set notifications: Be notified when cookies are being set

Note: Blocking or deleting cookies may impact your experience on our website. Some features may not function properly if cookies are disabled.

Browser-Specific Instructions

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies and site permissions

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals or mechanisms.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Cookie Policy on this page
• Updating the "Last updated" date at the top of this page
• Notifying you via email if the changes are significant

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

Your Rights

Depending on your location, you may have certain rights regarding cookies:

• Right to be informed: This Cookie Policy provides information about our cookie usage
• Right to access: You can see what cookies are stored on your device
• Right to opt-out: You can decline non-essential cookies through our consent banner
• Right to deletion: You can delete cookies through your browser settings

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children through cookies or other means. If you believe we have collected information from a child, please contact us immediately.

International Users

If you are accessing our website from outside your country of residence, please be aware that cookie laws and regulations may vary. By using our website, you consent to the use of cookies as described in this policy.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

• Email: contact@rolens.app

For questions about our overall privacy practices, please see our Privacy Policy.